Being a Good Follow-Upper
Two weeks ago, Bloglines contacted me after I signed up to try out some of their new products. They sent me an e-mail to choose a date to swing by their office. I responded. And that was it. No confirmation. No meeting. No follow up.
I think following up with people is very important. This means:
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1. returning e-mails
2. responding to blog comments
3. getting back to ppl about pending items
4. being proactive on items you are waiting on
Following up makes life easier with less burdens. It also increases your credit and brightens your reputation. Sometimes I have trouble being a good follow-upper, so I’ve been meditating about how best to follow-up with people. I think the key is to respond or follow-up with people as soon as the opportunity rises. (ideally right away) Stalling will only lead to two potential outcomes:
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1. forgetting
2. delaying
Being a good follow-upper is a good way to live. C’mon Bloglines! :p
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January 11th, 2007 at 9:33 am
Hm, this makes me question Bloglines as a company. Growth is great, but customer satisfaction should always be top priority, especially when dealing with customers who will be reviewing your product. Good example:
“I then fly to the metastasized strip mall called Cupertino, Calif., where Apple lives, sign some legal confidentiality stuff and am escorted to a conference room that contains Jobs, some associates, and some lumps concealed under some black towels.
…
This is how Apple, and nobody else, introduces new products to the press. It can be awkward, because Jobs is high-strung and he expects you to be impressed.”
~Pulled from Time’s “Apple’s New Calling: The iPhone”
Bloglines didn’t even give you the chance to be unimpressed. What does that say about the confidence in their upcoming products?
January 11th, 2007 at 2:15 pm
What a quote! Whole-heartedly agree with ya John, maybe someone from Bloglines will come across this post ;)
February 14th, 2007 at 12:30 pm
[…] Cell phone etiquette. I’ve been in situations where I don’t get a simple call back from a friend. I’ve been in numerous situations where I’ve been a jackass and forget to call people back. Last week, I wrote a post about how following up is uber important. […]